Ziggy's Pet Products

Customer Service - Please read carefully


In addition to our terms page, we offer the following comments related to your purchase. Please read our terms page carefully.

In case of a product returned to our company. Firstly, contact the company on 423 244 0537 to discuss the reasons for return. There will be a re-stocking fee of 20%for products returned other than for faulty product. Shipping charges are not refunded.

Shipping of product will generally be by the carriers UPS or USPS.

Intellectual Property:
All content available on ziggyspetproducts.com, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, is the property of AYU, LLC. Our content is protected by United States and international copyright laws and we reserve all rights.

The trademarks, logos, and any other marks displayed on the Site are the registered and unregistered marks of AYU, LLC. and are protected by United States and International Trademark Laws.

As a valued customer of Ziggy's Pet Products, a division of AYU, LLC, your email is entered into our newsletter list. These newsletters are only occasionally sent to you. The newsletters provide information on new products, special offers and similar information. However, if you do not wish to continue receiving them, you may unsubscribe easily by clicking on the unsubscribe link contained in every newsletter.

Purchase Related Policies

Any samples or product you purchase from this site or any samples we may provide you with are for personal use only. You may not sell or resell any of the sample products you receive or otherwise received from us. We reserve the right with or without notice to cancel or reduce the quantity of any orders that we believe may result in the violation of our terms and conditions. For other purchase related policy please refer to our customer service page for shipping, order processing, return etc. As a customer of Ziggy's Pet Products, we will include you on our newsletter mailing so that you are notified of special offers, new products and other topics that we feel would be of interest. You are always free to unsubscribe at any time and that opportunity is clearly stated on each newsletter.

License and Site Access

ziggyspetproducts.com grants you a limited license to access and make personal use of the Site. This limited license does not include the right to modify or download any Content (except caching or as necessary to view the Site), this license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying any information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of AYU, LLC. Any unauthorized use by you of the Site terminates the limited licenses.

Content Submission

When you submit material (including, but not limited to, photographs, stories and testimonials), you grant us a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you submit; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that You agree to indemnify us for all claims arising from or in connection with any claims to any rights in any Submission. AYU, LLC reserves the right to remove any content at our sole discretion.

Limitation of liability

This site is presented “as is” by AYU, LLC and we make no warranties of any kind whatsoever. You expressly agree that your use of ziggyspetproducts.com is at your own risk. AYU, LLC will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.


You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Site.

We reserve the right, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

From time to time, we may provide free offers such as dog toys etc. We always advise the following: Always supervise your dog when playing with dog toys. Inspect occasionally for damage and do not allow your dog to play with damaged toys. Keep out of reach of children. We cannot accept any responsibility for any damage or injury related to such toys.

Note that your credit card will be charged by AYU Bath and Body, the parent company of Ziggy's Pet Products.

Free shipping offers that may occasionally be offered apply to mainland USA orders only unless otherwise stated.

Note that if you are ordering from outside mainland USA, you MUST email us for a shipping quote which we will be pleased to supply. Our web site shipping prices are for mainland USA only.

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